Hey there! 👋
We’re a tiny but mighty team of 6 based in Hong Kong (with a German office too!)—obsessed with bringing you top-tier outdoor & pet gear.
Registered under HK’s strict global trade rules + EU quality checks from our German hub = zero sketchy stuff, just trust-worthy picks. We skip middlemen to work directly with factories, so you get premium goods without the trial-and-error hassle. Shop smart, shop secure with us!

Have any queries?

We're here to help.​

senfind.group@outlook.com
+852 9321 7732
+86 191 6878 5997
whatsapp: senfind

ADDRESS: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG.

Don't be a stranger ! Tell us all your concern ！

Return & Refund Policy

Thank you for choosing our outdoor and pet essentials. To ensure a worry-free shopping experience for every customer, we have formulated this policy in strict compliance with the consumer protection laws of Hong Kong and the EU regulatory standards, guaranteeing full transparency and fairness throughout the process.

1. Timeframe for Returns & Exchanges

You may initiate a return or exchange request within 30 calendar days from the date of product delivery. Requests submitted beyond this period will not be accepted, and we appreciate your understanding.

2. Eligibility Criteria

  • General Condition Requirement: All returned items must be in their original, unused condition with intact packaging, tags, accessories, and user manuals. Any product showing signs of wear, damage, or modification will be rejected.
  • Quality-Related Issues: If the product arrives damaged, has functional defects, or does not match the description on our website, we will cover all round-trip shipping costs for returns or exchanges. Please provide clear photos or videos of the issue as evidence.
  • Non-Quality-Related Issues: For returns initiated due to personal preferences, incorrect size selection, or changed mind, the customer is responsible for all shipping fees. The product must still meet the above intact condition standard to be eligible.
  • Non-Returnable Items: Custom-made products and intimate pet supplies (e.g., pet collar liners, pet clothing) are non-returnable or exchangeable unless there are proven quality defects.

3. Return & Exchange Process

  1. Application Submission: Contact our customer service team with your order number, detailed reason for return/exchange, and supporting photos/videos of the product condition.
  2. Application Review: Our team will review your request within 1–2 business days and provide a designated return address and detailed guidelines upon approval.
  3. Product Shipment: Ship the product to the specified address within 7 days of approval and retain the tracking number for future reference.
  4. Inspection & Processing: We will inspect the returned item within 3 business days of receipt. For eligible requests, we will process the refund or exchange promptly. Refunds will be credited back to your original payment method, and the processing time depends on your payment provider’s rules.
We are committed to resolving any after-sales issues efficiently and fairly. For further inquiries, please reach out to our customer service team at any time.
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